Terms of Service

General Terms and Conditions

OVERVIEW
The terms "we," "us," and "our" refer to Tanner Shoes. These terms govern your use of our website, including all information, tools, and services offered by Tanner Shoes to you, the user, conditioned upon your acceptance of these terms, conditions, policies, and notices.

By accessing our website and/or purchasing from us, you engage in our "Service" and agree to comply with the following Terms and Conditions ("Terms of Service" or "TOS"), as well as any additional policies referenced herein or available by hyperlink. These Terms of Service apply to all users, including but not limited to browsers, vendors, customers, merchants, and content creators.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you accept and agree to be bound by these terms. If you do not agree with all the terms, you should not access the website or use the services provided by Tanner Shoes.

PART 1 - ELIGIBILITY AND PERMISSIBLE USE
By agreeing to these Terms of Service, you confirm that you are of legal age in your state, province, or country, or that you have obtained consent from a parent or legal guardian for dependent use.

You agree not to:

1. Use our products or services for any unlawful or unauthorized purposes.
2. Violate any applicable laws or regulations, including copyright laws.
3. Transmit harmful code such as viruses, worms, or malware.

Violation of these terms may result in immediate suspension or termination of services.

PART 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that:

• Your data (excluding payment details) may be transmitted unencrypted over networks and adapted to meet technical requirements.
• Credit card information is always encrypted during transmission over networks.

You agree not to duplicate, reproduce, resell, or exploit any part of the Service, or use access to the Service without our express written consent.

PART 3 - ACCURACY OF INFORMATION
Tanner Shoes is not responsible if the information on this site is inaccurate, incomplete, or outdated. The material on the website is provided as general information and should not be solely relied upon for decision-making.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. By making a purchase, you fully agree to these Terms and Conditions. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not purchase on the Website.

PART 4 - CHANGES TO SERVICES AND PRICES
Prices and availability of products may change without prior notice. We reserve the right to modify, suspend, or discontinue any part of our service or product offerings at any time.

We are not liable for changes, price adjustments, or discontinuations.

PART 5 - PRODUCTS AND SERVICES

Certain products or services may only be available online through our website. These may have limited quantities and will be returned or exchanged according to our return policy.

Coupons and additional discount codes given for the purchase of additional products due to sizing issues are non-refundable and products purchased with these codes cannot be returned or exchanged. These offers are final and cannot be redeemed for cash or credit.

We strive to display colors and images of products as accurately as possible. However, we cannot guarantee that your monitor will display colors correctly.

We reserve the right to limit the sale of products or services to specific persons, geographic regions or jurisdictions, and we may change quantities or discontinue offering products at any time without notice. Descriptions and prices of products are subject to change without prior notice.

We do not guarantee that the quality of products, services or other materials will meet your expectations or that any errors in the service will be corrected.

Although we work hard to minimize size variations, there may be slight differences in the size of shoes.

Delivery:

If you do not collect your delivery within approximately 14 days, we reserve the right to charge 50% of the purchase price for the cost of handling the order.

If your package is marked as delivered but you haven't received it, you should first contact the post office or transportation company to find out what happened. If the package is confirmed as lost in transit, request an official confirmation of loss and send it to us.

When a package is marked as “delivered”, we cannot be held responsible for lost or stolen items. We do not refund in these cases, but we are happy to assist with a replacement after review.

Return Policy:

Requests for returns must be made within 14 days of receiving your order.

Please note: You are responsible for return shipping costs.
Our return address is in China.

Order Processing Policy:

Once an order has been placed, our system begins processing it immediately to ensure prompt fulfillment. Due to this rapid processing, we recommend reviewing your order carefully before completing the purchase. If you need any assistance, please contact our customer service team as soon as possible, and we will do our best to accommodate your request. However, if the order has already entered the shipping process, changes or updates may no longer be possible.

Failed Deliveries & Incorrect Addresses

Please ensure that your shipping address is accurate when placing your order.

If an order is returned due to an incorrect address, we cannot issue a refund, but we can resend your order for free if you provide the correct details.

If the shipping company attempts delivery but you do not coordinate with them/us, we cannot issue a refund, as it is your responsibility to ensure that your address can have the package delivered.

We are not responsible for delays caused by shipping carriers, and refunds will not be issued for delayed shipments.

Reshipment Policy:

If your order is lost, returned to us, marked as a failed delivery, or arrives defective, damaged, or incorrect (including wrong product, size, or color), we will reship your order at no additional cost. Please contact our customer service team with your order details and supporting evidence (such as photos and videos if needed for damaged or incorrect items)

Once a replacement or partial refund has been provided as a resolution, we are unable to issue additional refunds or offer further compensation for the same order.

PART 6 - BILLING AND ACCOUNT INFORMATION
We reserve the right to reject or cancel any order for any reason. In certain cases, we may limit the quantities purchased per person, household, or order.

You agree to provide current and accurate billing and account information for all transactions and promptly update any changes.

For further details, refer to our Return Policy.

PART 7 - THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or content. These tools are offered "as is" without warranties or guarantees.

We are not responsible for any issues arising from your use of optional third-party tools or external links. Please review the terms and conditions of third-party providers before use.

PART 8 - COMMENTS AND USER CONTENT
By submitting comments, suggestions, or content (collectively "Submissions"), you grant us permission to use, edit, and publish such content without compensation.

You agree not to submit any content that infringes on third-party rights or contains harmful or offensive material. We reserve the right to remove content that violates these terms.

PART 9 - ERRORS AND INACCURACIES
Occasionally, our site may include typographical errors or inaccuracies regarding product descriptions, pricing, promotions, and availability. We reserve the right to correct these errors and modify or cancel orders if necessary.

PART 10 - PROHIBITED USES
You may not use our website for any illegal or unauthorized purpose, including but not limited to:

• Violating any laws or regulations.
• Infringing on intellectual property rights.
• Transmitting viruses or malicious code.
• Engaging in fraud or deceptive practices.

We reserve the right to terminate your use of our services for any prohibited activities.

PART 11 - LIMITATION OF LIABILITY
Your use of our services is at your own risk. Tanner Shoes provides services "as is" without guarantees of uninterrupted service or error-free functionality.

To the extent permitted by law, Tanner Shoes is not liable for damages arising from your use of our services, including direct, indirect, or incidental damages.

PART 12 - TERMINATION
We may terminate this agreement or your access to our website at any time if you violate these terms. You remain liable for any amounts due up to the termination date.

PART 13 - ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Tanner Shoes and supersede any prior agreements.

PART 14 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Sweden.

PART 15 - CHANGES TO TERMS
We reserve the right to update or modify these terms at any time. Changes will be posted on this page, and it is your responsibility to review them periodically. Your continued use of our website constitutes acceptance of the revised terms.

For questions, contact us at support@tannershoes.com.